Terms of Service

These Terms of Service govern access to, browsing of, and use of the website soulmatejewelry.net, as well as the conditions applicable to purchasing products through it.

By accessing this website or placing an order, the user expressly accepts these Terms of Service.

1. Owner Information

Owner: Evercrest Digital Limited
Registration number: 79276331
Address:
FLAT 08A, 19/F, CHINA SHIPBUILDING TOWER,
650 CHEUNG SHA WAN ROAD, LAI CHI KOK,
HONG KONG

Contact email:
info@soulmatejewelry.net

2. Purpose of the Website

The website soulmatejewelry.net is intended for the online sale of customized jewelry, made to order according to the specifications provided by the customer during the purchase process.

3. Terms of Use

The user agrees to:

Use the website lawfully and in accordance with applicable regulations.
Do not place fraudulent orders or use false information.
Provide accurate and up-to-date information during the purchase process.

Evercrest Digital Limited reserves the right to refuse or cancel orders when there are indications of improper or fraudulent use of the site.

4. Purchase Process

To make a purchase, the user must:

Select the product and complete the customization options.
Add the product to the cart.
Provide shipping and billing information.
Make payment using the methods available in the store.

Once payment has been confirmed, the customer will receive an order confirmation email.

5. Customized Products

All products offered by Soulmate Jewelry are customized to order.
For this reason:

Processing and shipping take 4 to 8 business days.
Cancellations or modifications are not permitted once the production process has begun.
Returns are not accepted for reasons other than defects or damage, in accordance with our return policy.

6. Prices and payments

All prices displayed on the website are shown in the currency selected at the time of purchase.
Prices include applicable taxes unless otherwise indicated.
Payment will be made using the methods available in the store at the time of purchase.

Evercrest Digital Limited reserves the right to change prices at any time, without affecting orders that have already been confirmed.

7. Shipping

Shipping is governed by the provisions of our Shipping Policy, which details the delivery times, conditions, and possible issues.

8. Returns and refunds

Returns and refunds are governed by our Returns and Refunds Policy, which the user acknowledges and accepts when making the purchase.

9. Warranty

The products come with a 60-day warranty from receipt of the order in the event of manufacturing defects, damage, or breakage during normal use, in accordance with the conditions detailed in the applicable policy.

10. Intellectual property

All website content (text, images, designs, logos, structure, and code) is the property of Evercrest Digital Limited or third parties under license and is protected by intellectual and industrial property regulations.

Reproduction, distribution, or use without express authorization is prohibited.

11. Limitation of liability

Evercrest Digital Limited shall not be liable for:

Delays caused by third parties or force majeure.
Errors resulting from incorrect information provided by the customer.
Damage resulting from improper use of the product.

12. Modifications

Evercrest Digital Limited reserves the right to modify these Terms of Service at any time. The applicable terms will be those in effect at the time of purchase.

13. Applicable law and jurisdiction

These Terms of Service are governed by the applicable law, and any dispute shall be submitted to the competent courts, unless otherwise provided by law.