Legal information
Shipping Policy
Last updated: 15 de octubre de 2026
1. Shipping costs
Shipping is free on all orders, with no minimum amount.
2. Delivery times
Each piece of jewelry is made to order with your personalization, so the total time has two parts:
| Stage | Estimated time |
|---|---|
| Personalization and preparation | 2–4 business days |
| Transit to your address | 4–8 business days |
Business days do not include weekends or public holidays. These are estimated times: during campaigns such as Black Friday or Christmas, or because of carrier or customs issues, they may be longer. If there is a significant delay, we will let you know.
If you need the jewelry for a specific date, write to us before buying at info@soulmatejewelry.net and we will tell you whether we can make it in time.
3. Order tracking
When your order leaves our workshop we send you an email with the tracking number. You can also check it on the order tracking page.
We work with carriers such as Correos, DHL, FedEx or UPS, depending on the destination.
4. Shipping countries
We ship to Spain and to most countries. The country selector on the website shows you the available destinations and the corresponding currency.
Our orders are manufactured and shipped from our production workshop, located outside the European Union. The prices you see include applicable taxes. If, in any case, the shipping company asks you for an additional customs or tax payment upon delivery of an order within the EU, contact us before paying it and we will sort it out. For shipments to countries outside the EU, local duties or taxes may apply, payable by the recipient according to the rules of each country.
5. Changes and cancellations
Because each piece of jewelry is personalized for you, once production has started we cannot cancel the order or change the text, size or finish. If you have made a mistake, write to us as soon as possible at info@soulmatejewelry.net. If we have not yet started making it, we will do our best to correct it.
6. Delivery address
Please check your address carefully when paying. We cannot be held responsible for delays or losses due to an incorrect or incomplete address, although we will help you recover the package as far as possible. If the package is returned to us for that reason, reshipping may carry a cost.
7. Damaged, lost or incorrect package
If your order arrives damaged, does not arrive, or is not what you ordered, write to us at info@soulmatejewelry.net with your order number and, if you can, photos. We will resolve it at no cost to you, as explained in our Returns and Warranty policy.